Over the years, Amazon made it too easy to buy and return stuff. Add to that an assortment of products that feels infinite. Given those two factors, the listing of banned, bad and otherwise questionable products (featuring Amazon's Choice sometimes), is likely to be a bit of an irritant and just that.
I have been a long time shopper on Amazon and believe that I know how to navigate the maze. Most regulars I am sure have their own methods and feel they could manage. It is customers like us that make Amazon complacent - they don't feel any need to take responsibility. It is easier to find legal arguments to pin the blame on the third=party seller and focus on making a friction-less shopping experience for the customer. That is what keeps us around.
In July, the federal Third Circuit Court of Appeals disagreed with Amazon’s arguments. It held that the retailer is a seller and, in Pennsylvania, which has strict product liability laws, can be sued for items sold by a third party on its site.
However, in two cases decided in May and June, federal appeals courts determined otherwise, finding that Amazon could not be held liable for defective products on its site that were listed by other sellers. And some state courts have held similarly.
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