Monday, August 07, 2006

Hapless Customer

I am a long suffering Sony Vaio Notebook user. A while back, spyware and adware had rendered my machine almost inoperable. A well meaning sysadmin at my then client's site had taken pity and "healed" my notebook for me. I was most grateful.

Unbeknownst to me, he had also over-written all factory settings without making a recovery CD first. One would imagine that a sysadmin would have more sense than that. Sony no longer supports the model I own and their customer service reps apologize profusely for not being any help to me - fat lot of good that does. They suggested that I look up third party vendors of Sony parts and buy a recovery CD from them. Its easier said than done but I have been trying without any luck so far. I would hate to throw away a perfectly usable computer for not being able to round up a recovery CD - that would be a shame.

It's a pity that ISPs don't to more to protect computers on their network and that hackers haven't found more exciting things to occupy their time and talents with. I do hope tinkering with the innards of consumer electronics gets to me more fun, challenging and remunerative than exploiting Microsoft operating system weaknesses.

2 comments:

SFGary said...

Check out ebay or some third party Sony PC support site. You can find all kinds of obscure stuff on the net.

Heartcrossings said...

Have tried both without success so far..