Thursday, January 26, 2006

Conversations With Anna

I am an unabashed Ikea fan and dearly miss having one within hundred miles of where I live. Several months ago, I read somewhere that Ikea had created a chatbot called "Anna" who interacted with customers online and fielded their FAQs. I tried it for the kicks and was amused at her staccato responses to some of my non-FAQ trick questions.

Looks like some folks have had longer and more meaningful conversations with Anna with absolutely hilarious results. I see the makings of a new genre in literature here - chatbot dialogues. A bot with a richer repertoire of answers could perhaps turn into a Delphi that speaks the Oracle.

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