It is nice to see that some banks are trying to step in and break the vicious cycle of poor mental health and financial troubles.
Monzo uses plain language in all customer communications, gives customers control over which notifications to receive, allows them to set budgets, opt out of lending at the point an account is opened and turn off lending promotions.
It also allows customers who are struggling with debts and their mental health to “take a break” from communications about their debt while they focus on their recovery.
This is where perhaps the commodification of prediction which is generally a topic fraught with hand-wringing could help in good cause. If banks can predict the onset of mental health problems before they financially paralyze the customer, maybe they could come up with interventions to avert a full on-crisis. Perhaps they could paint the picture if what is to come financially based on their analysis of cohort data. That early warning sign maybe enough impetus for the customer to seek help and recover from their mental illness.
Monzo uses plain language in all customer communications, gives customers control over which notifications to receive, allows them to set budgets, opt out of lending at the point an account is opened and turn off lending promotions.
It also allows customers who are struggling with debts and their mental health to “take a break” from communications about their debt while they focus on their recovery.
This is where perhaps the commodification of prediction which is generally a topic fraught with hand-wringing could help in good cause. If banks can predict the onset of mental health problems before they financially paralyze the customer, maybe they could come up with interventions to avert a full on-crisis. Perhaps they could paint the picture if what is to come financially based on their analysis of cohort data. That early warning sign maybe enough impetus for the customer to seek help and recover from their mental illness.
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