Skip to main content

Uber Hell

Not sure what geniuses are in charge of the Uber website. But try to log-out after signing in as a rider and if you figure it out under ten minutes then you are a genius yourself. Basic rules of usability don't seem to apply anywhere. Not sure who they focused grouped this thing with if at all. It may well be that the semi-working wireframe got pushed to production by accident.

The whole experience of being lost in a maze trying to log out made me wonder if this is the outcome of the way kids are "loving STEM" these days and building random apps based on a some quarter baked idea and winning hackathons for their efforts - feeling like they have ascended to the top of the profession. The rigor of actually learning computer science, the core tenets of programming etc are irrelevant to taking the love of STEM to an app that seems to work until you try to do something real with it. 

In the case of Uber, the app itself mostly works but the website is an unmitigated tragedy. Makes you wonder about everything else behind the app - if things could possibly be worse than the website. They need to put us riders out of misery and just not have a website at all - much like their Help option does not lead to customer service atleast not in a way that a person of average mental abilities may be able to navigate to.

Labels

Labels:

Comments

Post a Comment

Popular posts from this blog

Part Liberated Woman

An expat desi friend and I were discussing what it means to return to India when you have cobbled together a life in a foreign country no matter how flawed and imperfect. We have both spent over a decade outside India and have kids who were born abroad and have spent very little time back home. Returning "home" is something a lot of new immigrants like L and myself think about. We want very much for that to be an option because a full assimilation into our country of domicile is likely never going to happen. L has visited India more often than I have and has a much better pulse on what's going on there. For me the strongest drag force working against my desire to return home is my experience of life as a woman in India. I neither want to live that suffocatingly sheltered existence myself nor subject J to it. The freedom, independence and safety I have had in here in suburban America was not even something I knew I could expect to have in India. I never knew what it felt t...
111 comments
Read more

Under Advisement

Recently a desi dude who is more acquaintance less friend called to check in on me. Those who have read this blog before might know that such calls tend to make me anxious. Depending on how far back we go, there are sets of FAQs that I brace myself to answer. The trick is to be sufficiently evasive without being downright offensive - a fine balancing act given the provocative nature of questions involved. I look at these calls as opportunities for building patience and tolerance both of which I seriously lack. Basically, they are very desirous of finding out how I am doing in my personal and professional life to be sure that they have me correctly categorized and filed for future reference. The major buckets appear to be loser, struggling, average, arrived, superstar and uncategorizable. My goal needless to say, is to be in the last bucket - the unknown, unquantifiable and therefore uninteresting entity. Their aim is to pull me into something more tangible. So anyways, the dude in ques...
6 comments
Read more

Changing Pace

This blog has been a big part of my life for the last five years. Besides giving me the opportunity to connect with a number of interesting people and share my thoughts and ideas with them, it has been a form of daily meditation for me. No matter what the day threw my way, I made a very deliberate effort to find a little quiet time to write.The process of thinking about what to write and then the act of writing itself worked as an antidote to aggravations big and small. Five and half years ago, when I started Heartcrossings both my personal and professional lives left a lot to be desired for. The only real happiness I had was in being J's mother. While that was often enough to make me forget what I did not have, I sorely needed a third place to call my own and shape in the likeness of my dreams. This blog has been where there were no limits or constraints and that was absolutely exhilarating - it is the reason I have been able to nurture it for as long and as much as I have. A lot ...
25 comments
Read more