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Wrong Priority

This sounds like a truly awful way to "improve" customer experience in airplanes. 

 From the time it takes a flight attendant to respond to a call button, to preferences for prosecco versus chardonnay, to which bathroom gets the most use—the information can help optimize all aspects of flight. “You can make the service more attentive,” said Ronald Sweers, an Airbus cabin-products director. While the digital doodads are expected to simplify flight attendant workloads, their true value may lie in giving airlines more insights about what happens in the cabin.

 Much smaller things would go way further to help us poor souls traveling economy and cramped for many long hours. How about free and working wifi for one?  Maybe a way to prop your feet up a bit even if under the seat in front of us? Presumably the passenger can choose to stow their bag there or give their feet a break. If you are going to sell me food then how about making that food edible? 

 The low or no (God forbid) toilet paper situation would be very frustrating but easily fixed by an alarm button connected to a chute that replenishes supplies while you try not to panic. No IoT is needed - really. But not being able to recognize any of the "food" items in a "platter" I just paid for when I was really famished is something I would even endure IoT for it that helped improve anything. Finally, eye contact with the person who just asked for the tea or OJ would be a great step forward in making customer service "more attentive"

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