Bye Netflix

I have been a Netflix customer for a while after initially getting a year's subscription as a birthday gift. Recently, NF decided not to recognize me as a long time customer, kicked me out of account, would not let me access it. Every time I logged in they promptly signed me out. 

I had to get with a call center rep to sort things out. He was nice enough and canceled the account as I requested - there was no attempt to find out why I was getting out with such sense of urgency. There was no effort to  retain me. Word on the street is NF pays its engineers some crazy high salaries to get the best talent that money can buy and there is also the NF Culture Book (which I have long believed is malarkey) which in combination should have made for perpetually delighted customers. 

To add insult to injury, NF is now pursuing me via email like they don't know me from Adam and want my net-new business. My first thought about this whole fiasco is data breach. They lost a large chunk of the customer database and can no longer connect the most basic dots. Ofcourse we won't be hearing anything about it until some enterprising law firm figures out there could be serious monies to be made by way of class action. In the meanwhile, customers like me are left wondering what happened to our account and usage data. If I want to wear my tin-foil hat, it is not too hard to come up with hundreds of ways such data could be abused. Too bad we had to end this way, Netflix.