Skip to main content

Using Feedback

Read these lines in the book User Friendly recently about the value of feedback and how that keeps our world in order:

Feedback already defines the world we live in today. For example, we tend to assume that the internet’s great revolution was connecting people. That’s partly true. But consider the birth of buyer/seller feedback. eBay was an unknown startup until it rolled out a feature in which buyers and sellers could rate one another. Today, buyer/seller feedback is what has made us comfortable with the online economy—from buying products that we’ve never seen before on Amazon to staying in the homes of people we’ve never met, through Airbnb.

What is true of the online economy is likely true of our personal and professional lives too. Where feedback is regular and trust-worthy people tend to feel comfortable, understand where they stand with each other and what issues need addressing. When that loop breaks, it could lead to the dissolution of a marriage, estrangement from kids or the need to find a new job.

An interesting read overall but not quite I had expected - to better understand the basis of user-friendly being that each user is so different. When you try to please a constituency that diverse you should logically please no one. Yet user-friendly does work. To example, many of us iPhone users stay with that brand of phone only because we got used to it and don't want change and surprises. We are willing to pay a premium just for that. I know that is true for me because I am not any kind of serious Apple fan. 


Labels

Labels:

Comments

Post a Comment

Popular posts from this blog

Part Liberated Woman

An expat desi friend and I were discussing what it means to return to India when you have cobbled together a life in a foreign country no matter how flawed and imperfect. We have both spent over a decade outside India and have kids who were born abroad and have spent very little time back home. Returning "home" is something a lot of new immigrants like L and myself think about. We want very much for that to be an option because a full assimilation into our country of domicile is likely never going to happen. L has visited India more often than I have and has a much better pulse on what's going on there. For me the strongest drag force working against my desire to return home is my experience of life as a woman in India. I neither want to live that suffocatingly sheltered existence myself nor subject J to it. The freedom, independence and safety I have had in here in suburban America was not even something I knew I could expect to have in India. I never knew what it felt t...
111 comments
Read more

Under Advisement

Recently a desi dude who is more acquaintance less friend called to check in on me. Those who have read this blog before might know that such calls tend to make me anxious. Depending on how far back we go, there are sets of FAQs that I brace myself to answer. The trick is to be sufficiently evasive without being downright offensive - a fine balancing act given the provocative nature of questions involved. I look at these calls as opportunities for building patience and tolerance both of which I seriously lack. Basically, they are very desirous of finding out how I am doing in my personal and professional life to be sure that they have me correctly categorized and filed for future reference. The major buckets appear to be loser, struggling, average, arrived, superstar and uncategorizable. My goal needless to say, is to be in the last bucket - the unknown, unquantifiable and therefore uninteresting entity. Their aim is to pull me into something more tangible. So anyways, the dude in ques...
6 comments
Read more

Reading Shantaram

I finished listening to Shantaram on audiobook after several weekends of being absorbed in the story. This book had been on my to-read list for a long time and I am glad I chose the audio version of it. It is an extraordinary story teeming with colorful characters and rich detail. As an Indian who is a stranger to Mumbai and Maharashtra in that I have never spent years of my life there. I have to rely on what I know second hand. As a fan Rohinton Mistry's A Fine Balance, where in my mind I imagined the action taking place in Mumbai, this book was a chance for me to know the city through another author even if an Australian.  The author,  Gregory David Roberts comes across as someone who is able to see the soul of India through all that ails it. And in connecting with that soul, he finds some answers to his life's hard questions. India does not save him but it keeps his soul alive and striving. Most of his experiences would be unrelatable to the average person who lives a far m...
Post a Comment
Read more