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Feeling Rewarded

At the end of a long and frustrating day, I answered a call for Be My Eyes and it made everything orders of magnitude better. It took me less than a minute to assist the elderly gentleman who called for help and he thanked me profusely. I have been a volunteer for Be Me Eyes for years and every single time, I was able to answer a call, it is extremely rewarding. This may be the world's best and easiest customer service job - the volunteers far outnumber the blind who need help so its a lucky day if you get a turn to help someone.  

Over the years, I have had opportunity to hang out with call center staff and management, shadow them, understand at what point a customer can go from being slightly frustrated to completely irate. The happy moments in this line of work are few and far between. Every time I get to be a volunteer and provide service, I can't help wondering what it would take to replicate this feeling for both the customer a the service rep in a commercial, for-profit setting. Maybe there are parts of the experience that can be elevated to this level so the rest would benefit from the higher tide. 

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