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Low Bar

This story about Hertz is kafkasque and you can only count your blessings if you were not one of those hapless customers that got stuck in jail for cars they reported stolen because they were too incompetent to find it. There is bad customer service and then there is sending customers to jail - this is new low and one that may be hard to beat but some company will no doubt sink even lower. 

..for years Hertz has falsely reported that its cars were stolen as part of its regular business practice, "ensnaring its customers in accusations of car theft, throwing them in jail on felony charges, prosecuting them, burdening them with criminal records that impact their livelihoods, and separating them from their family and loved ones."

Why would Hertz claim that its cars were stolen when legitimate renters were driving them? Believe it or not, the filing claims this is a cost-cutting measure. In some cases, the company simply misplaces a car or a rental contract and doesn't know where the car is. Rather than upgrade its malfunctioning inventory systems or conduct its own investigation when cars are unaccounted for, Hertz simply reports these cars as stolen, the filing claims.

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