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Phoning In

Calling in your website changes sounds a bit wacky but a nice experiment all the same. I am trying to imagine a practical application of such a thing. Imagine you launch a minimal beta of a product and then open up the phone line to the users to call in their issues, aggravations and brilliant ideas for improvement. If the system processing the requests is intelligent enough, it can create a prioritized product backlog out of all these phone calls and write up specs for the engineers to develop and release. 

Lately there is a lot of noise about said engineers being replaceable by AI. If that were even partly true the whole thing could be set up to run on auto-pilot and the product would be continuously improved based on evolving user needs. It all sounds quite magical if actually feasible and if the chatter did not drive the bot absolutely crazy. That would have the product burn itself to death because most requests were at odds with each other, solving one problem naturally created ten others. That would cause a ton of discontent leading to a ton of unhappy phone calls. It may be hard for the bot to perform under such circumstances.

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