Sourcing Realities

Had a chance chat with the sourcing leader at work today and made interesting discoveries. Found out for instance that an onsite resource on an outsourced project with any specialized skills and four plus years of experience is more expensive than a comparable local resource. The cost benefit is realized only if the resources work and remain offshore through the duration of the engagement. All hell breaks loose unless there is an onsite liaison resource.

However, project managers are not convinced that a remote resource is dedicated to their project and would rather have someone sitting down the hall from them so they can be closely monitored. The only time they (sourcing) did a customer satisfaction survey on the outsourcing engagements the results were too controversial to publish. It sounds like the point of stable equilibrium is nearing on some kinds of engagements and it will not make any sense to outsource those.